Covid -19

  • Area information
    • Commonwealth of Virginia Executive Order effective 5/29/2020 states that mouth and nose face coverings are required for all persons over the age of ten while inside buildings and in retail locations.
    • Here at Best Western Plus Sandcastle Resort, we recognize the widespread impacts of COVID-19, and our hearts go out to all during these difficult and challenging times. Our hotel will remain open to welcome, assists, and serve guests. Our number one priority has always been our guests and our staff, and that will continue to be the case during these challenging times. We will continue to uphold the highest standards of sanitation and cleanliness according to all health and service protocols, while providing whatever support we can to our guests. We’ve outlined the changes we’ve made to our policies below.

  • Safety Measures
    • Our team has always prioritized maintaining a clean and sanitary property in accordance to all current health and safety standards. All public areas are sanitized multiple times a day, and we’ve limited all areas that previously would have incentivized groups of people to come together. Our staff is available to aid our guests for whatever their needs might be, and our rooms continue to be cleaned daily to ensure comfortable and safe conditions for each of our guests. We continue to monitor health and safety guidance from the World Health Organization (WHO) and Centers of Disease Control (CDC), along with any and all local health authorities, so that we can continue to provide exceptional service and standards to our guests and staff.

  • Cancellation Policy
    • All reservations made at Best Western Plus Sandcastle Resort can be cancelled at any time with no penalty, as long as the cancellation is requested 24 hours prior to your arrival date.
    • If your reservation was made through an OTA (Online Travel Agency) such as Booking.com or Expedia, cancellations will need to be requested through them, as they manage their own cancellation policy.
       
  • Contact Us
    • If you have any questions regarding our policies or your reservation, please call us at any time at 757-428-2828, or email us at gm@bestwesternva.com.

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